So it’s time for a bit of a confession. One of my greatest personal development challenges has been the releasing of judgment of myself and others. I could tell you that I was doomed from the start and that my Myers-Briggs ESTJ personality is all to blame, but anyone who understands that theory knows its...Read More

The M Resort is the newest contribution to the casino resort scene in Las Vegas. I make it a rule to stay away from newly opened properties until things have settled down. I had been intrigued by an article written by In Business Tourism Insider Benjamin Spillman soon after the property opened extolling the exceptional...Read More

It does not take being Dr. Success to know that the mark of a great company is its people, yet every so often I am dazzled by a customer service experience. When I am I need to pause and pay tribute to not only the person (whose name I do not know) who delivered the...Read More