In June 2009 I wrote of a customer service experience I had at my local Target store.  It was an example of incredible customer service.  Now I would like to share with you an example of an incredible customer!  What this young lady, Zoe Glassman, exemplifies is how well Target is branded and how well...Read More

It does not take being Dr. Success to know that the mark of a great company is its people, yet every so often I am dazzled by a customer service experience. When I am I need to pause and pay tribute to not only the person (whose name I do not know) who delivered the...Read More